Meet Our Designers
The heart and soul behind every piece created at Underwoods Fine Jewellers
Neil Underwood
Master Jewellery Designer & Owner
"Every piece that leaves my workshop carries a part of my soul. After 50 years, I still get excited about creating something that will be treasured for generations. It's not just about the jewellery - it's about capturing the love story behind it."
Qualifications & Expertise
- Qualified Gem & Diamond Setter
- Expert Custom Jewellery Designer
- CAD Design Specialist
- Licenced Antique & Second Hand Dealer
Speak With Us
50+ Years Expertise
Master craftsman with 5+ decades of jewellery creation expertise
Custom Designs
Recognised for exceptional craftsmanship and innovative custom designs
1000+ Custom Pieces
Created over 1000 unique engagement rings and custom jewellery pieces
Family Business Values
Treating every customer like family with personalised attention and care
What Customers Say About Neil
Real experiences from real customers about working with our master craftsman
"Neil didn't just make our rings, he created an experience. Watching him work on our engagement ring was magical - you can see the passion in every detail."
"The transparency was incredible. Neil sent us photos every few days showing our wedding bands taking shape. It made the wait so exciting!"
"40+ years of experience shows. Neil transformed my grandmother's ring into something beautiful while keeping all the sentimental value intact."
Visit Our Workshop
See where the magic happens. Schedule a workshop visit and watch our experts work on your design in person.
Perfect for proposal planning or seeing your custom piece come to life
Award-Winning Craftsmanship
Master craftsman Neil Underwood brings nearly three decades of expertise and multiple industry awards to every piece.
Award-Winning Designer
Neil Underwood's exceptional craftsmanship has been recognised with multiple industry awards
50+ Years Experience
Five decades of creating beautiful, lasting jewellery for Queensland families
1000's of Happy Customers
Hundreds of satisfied customers trust us with their most precious moments
Comprehensive Warranty
We stand behind our craftsmanship with comprehensive warranty coverage for any faults.
Industry Recognition
Second Hand Dealer Licence
Certified to buy and sell second hand jewellery
JAA Australasian Jewellery Award
Awarded for outstanding Colour and Design
Mover And Shaker Winner
Shine award for excellence in custom jewellery design
What Our Customers Say
Alexander M
"Underwoods Fine Jewellers did the most incredible job on my pendant—so much so, I almost cried when I first saw it. The craftsmanship is flawless, and every detail feels like it was made with love and intention. It's more than just jewellery; it's a piece of art that carries meaning and emotion."
Indianna s
"Thank you so much Underwood's Jewellers team for crafting the most stunning ring! My dream has always been to have a custom-crafted engagement ring, and you have made my dream come true. Thank you for the time you put into my Fiancé in the designing process, he said you guys were so good."
Sammuel W
"Fantastic time designing, creating and final results with Neil. I'm so happy with how my wedding ring turned out and will absolutely return for more jewellery in the future."
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What Makes Us Different
Certified Excellence
Our commitment to quality is backed by certifications, guarantees, and decades of proven craftsmanship.
Master Goldsmith
Expert jewellery manufacturers & designers
Diamond, Gemstone & Opal Setting Specialist
Expert certification in precision diamond setting
CAD Jewellery Design Professionals
Advanced 3D jewellery design and modeling
Gemstone Evaluation
Expert advice on the value of your precious gems
Our Quality Guarantees
Manufacturing Warranty
We guarantee our workmanship. Any manufacturing defects will be repaired free of charge according to ACCC guidelines.
Covers all setting work, soldering, and structural integrity
Free Annual Maintenance
Complimentary 3x yearly cleaning & polishing, inspection of settings, and minor adjustments to keep your jewellery perfect.
Professional cleaning, claw tightening, and general maintenance
On-Time Delivery
From final confirmation of design, we average 4 weeks turnaround for most custom jewellery designs.
Regular progress updates
Our 4-Stage Quality Process
Material Verification
All metals and gemstones are tested and certified before use
In-Process Inspections
Quality checks at every stage of creation ensure perfect results
Final Quality Audit
Comprehensive inspection before piece leaves our workshop
After Sales Service
Lifetime aftersales service cleaning and claw checking to ensure the longevity and lustre of your jewellery.
Experience Certified Excellence
Book your consultation with one of our design experts and experience firsthand why customers travel from across Queensland and Australia for our quality and craftsmanship.
Book Your Design Session
Typically 4-6 weeks from initial consultation to completion. This includes design approval, sourcing materials, and handcrafting your piece to perfection.
Yes, all diamonds come with professional certification from recognised gemological institutes, ensuring authenticity and quality documentation.
Absolutely! If you have sketches or ideas, bring them along. We can help refine your concept and turn it into a stunning custom piece.
Your free consultation includes design sketches, material selection guidance, accurate pricing, and a timeline for your custom piece - with no obligation to purchase.
Yes, we offer flexible payment options including layaway plans to make your dream ring affordable. Discuss options during your consultation.
Westfields Shopping Centre, North Lakes
Experience our full collection and meet master craftsman Neil Underwood at our North Lakes showroom.